Shipping policy

All orders are shipped from Sydney, Australia with Australia Post and include tracking. 

Processing Times

In-stock items are dispatched within 1–3 business days. Pre-order items are dispatched within approximately 2–4 weeks.

Australia

FREE STANDARD SHIPPING ON ORDERS OVER $250 AUD

Standard Shipping — $12 AUD (3–5 business days)
Express Shipping — $15 AUD (1–2 business days)

United States

FREE STANDARD SHIPPING ON ORDERS OVER $300 USD

Standard Shipping — $25 USD (5–9 business days)
Express Shipping — $35 USD (3-6 business days)

International

For other international destinations available at checkout:

FREE STANDARD SHIPPING ON ORDERS OVER $500 AUD

Standard Shipping — $35 AUD (5–10 business days)
Express Shipping — $50 AUD (3-6 business days)

Delivery Times

Delivery estimates are provided as a guide and begin once your order has been dispatched. Delays caused by postal services, customs or other circumstances outside our control may occasionally occur.

Duties & Taxes

International orders may be subject to import duties, taxes or customs fees depending on the destination country. Any charges not collected at checkout are the responsibility of the customer. 

US orders are shipped DDP (Delivered Duty Paid), with applicable duties and taxes collected at checkout. There are no additional duties or taxes to pay upon delivery.

Lost or Damaged Parcels

If your parcel appears to be lost in transit or arrives damaged, please contact us as soon as possible so we can investigate the issue with the shipping carrier.

Please ensure your shipping address is complete and correct before placing your order. If you notice an error after ordering, contact us as soon as possible.